Sources of customer insight – including emails, blogs, web forums, surveys and customer service notes – are growing exponentially. Attensity Analyze allows the companies to access and mine this wealth of structured and unstructured data, and convert it into actionable customer intelligence.
Attensity Analyze allows organizations to listen to the Voice of the Customer and analyze multi-channel customer conversations, to relate insights back to the business and to act on these conversations, replying to customer queries quickly, engaging with influencers and key players, and turning feedback into collaborative product development.
Attensity Analyze is the most comprehensive, accurate solution on the market today for understanding multi-channel customer conversations. Using our world-class text analytics platform, Attensity transforms the text in social media, emails, surveys, CRM and call center notes, and other sources into actionable insights that reveal customer sentiments and trends. Attensity can also extend the value of your existing data warehouses and business intelligence systems to deliver key business insights.
Analyze for Social Media
Analyze for Social Media is Attensity’s powerful yet easy to use SaaS solution that lets you monitor and analyze millions of online sources for customer intelligence. It’s a great way to get started with your voice of the customer initiatives, and works seamlessly with Attensity Analyze allowing you to analyze social media and other customer conversations channels side-by-side.
Analyze for Social Media continuously monitors and analyzes social media conversations in review sites, blogs, forums (user forums, discussion forums, LinkedIn Answers, etc.), Twitter, Facebook, YouTube videos, mainstream news and more. It delivers a wide variety of out of the box web-based reports that help you track and analyze on going relevant conversations about your brands, products, competitors, and more, identify influential opinion leaders and sources, understand sentiment and issues, and keep on top of industry trends.
With Attensity Analyze you can:
Attensity Analyze accurately and automatically identifies the many different “voices” that customers use to express their feedback (e.g., negative voice, positive voice, intent, etc.), which helps you more clearly identify key events and relationships, such as intent-to-buy, intent-to-churn and customer “wish” events.