An integrated set of applications that allow customer service leaders to listen, analyze, relate and act on customer conversations, no matter where they take place - internally in CRM notes, emails and customer surveys, or externally on blogs, review sites or social media networks.
Attensity delivers an integrated suite of Customer Experience Management applications to meet the demands of a new breed of empowered customers.
Across industries, companies are optimizing the customer experience with Attensity solutions tailored to their specific business needs. Attensity’s industry solutions include specific topics, categories, analytics and reports tailored to the needs of global leaders.
The market for insurance coverage is growing more competitive, with new entrants luring customers away from established brands with low-cost offers designed to attract new customers and with coverage regulations in flux. At the same time, costs for processing and claims resolution are on the rise, as providers increasingly struggle to combat fraud. In this highly competitive market, leading insurance firms are looking for cost-effective ways to differentiate their offerings, win new business and retain loyal customers.
That’s why insurance industry leaders like BCBS and Geico use Attensity’s world-class text analytics platform to drive their customer experience management initiatives.
Using Attensity’s integrated suite of customer analytics and engagement solutions, insurance providers can:
Attensity’s CEM suite delivers an integrated suite of applications and capabilities that allow insurance industry leaders to listen, analyze, relate and act on customer conversations, no matter where they take place – internally in CRM notes, emails and customer surveys or externally on blogs, review sites or social media networks.