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Attensity for Insurance

An integrated set of applications that allow customer service leaders to listen, analyze, relate and act on customer conversations, no matter where they take place - internally in CRM notes, emails and customer surveys, or externally on blogs, review sites or social media networks.

Posted by:Attensity Group
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Attensity delivers an integrated suite of Customer Experience  Management applications to meet the demands of a new breed of empowered  customers.

 

Across industries, companies are optimizing the  customer experience with Attensity solutions tailored to their specific  business needs. Attensity’s industry solutions include specific topics,  categories, analytics and reports tailored to the needs of global  leaders.

 

The market for insurance coverage is growing  more competitive, with new entrants luring customers away from  established brands with low-cost offers designed to attract new  customers and with coverage regulations in flux. At the same time, costs  for processing and claims resolution are on the rise, as  providers  increasingly struggle to combat fraud. In this highly competitive  market, leading insurance firms are looking for cost-effective ways to  differentiate their offerings, win new business and retain loyal  customers.

 

That’s why insurance industry leaders like  BCBS and Geico use Attensity’s world-class text analytics platform to  drive their customer experience management initiatives.

 

Using Attensity’s integrated suite of customer analytics and engagement solutions, insurance providers can:

  • Analyze customer sentiment around brands, offerings, services and more.
  • Measure product launch success to accurately forecast demand.
  • Detect early warning of potential issues before they become problems.
  • Identify and mitigate reasons for churn.
  • Uncover patterns in fraudulent activity.
  • Respond to customer requests for help with proactive service.

 

Attensity’s  CEM suite delivers an integrated suite of applications and capabilities  that allow insurance industry leaders to listen, analyze, relate and  act on customer conversations, no matter where they take place –  internally in CRM notes, emails and customer surveys  or externally on  blogs, review sites or social media networks.


Support Options:


United States: info@attensity.com
EMEA: info-eu@attensity.com
United Kingdom: ukinfo@attensity.com



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